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China Electric Power Network News (correspondent: Yao Xu) has deeply understood the decisive significance of "two establishment" in the in-depth study of the spirit of the 20th CPC National Congress. Through the extraordinary five years of work since the 19th National Congress of the Communist Party of China and the great changes in the new era of ten years, it can be combined with how the employees of power supply enterprises should serve the people, which is the real driving force to transform the spirit of the 20th National Congress of the Communist Party of China into service. Especially in the current comprehensive construction of modern power supply services, the practice of efficiency, service excellence in rural power management, and how to implement the spirit of the Party's 20th National Congress to the people's electricity industry to serve the people? In fact, the practice of these years has proved that to continue to work for the Light Messenger, we can refer to the following points:

　　I. Adapting to the New Situation and New Challenges

In comprehensively promoting and deepening reform, we should put the spirit of the 20th CPC National Congress into our minds. Employees of power supply enterprises should take the study and implementation of the spirit of the 20th National Congress of the Communist Party of China as an important political task at present and in the future, and transform their learning and experience into ideas and measures for doing a good job. Only by wholeheartedly supporting the "two establishment" and faithfully practicing the "two maintenance", we should combine the study, publicity and implementation of the spirit of the 20th CPC National Congress with the tasks of power supply production safety, production and operation, and high-quality service, and earnestly transform the learning achievements into new challenges of promoting serving the people.

How to reduce the complexity of the people's electricity and electricity business, how to do a good job in equipment maintenance and reduce the people's economic burden of replacing equipment and equipment, and more obviously how to shorten the power outage time, these are all important measures for power supply employees to be good power nannies under the new situation. Since the 20th National Congress of the Communist Party of China has pointed out that we should adhere to the focus of economic development on the real economy and strive to speed up the construction of a manufacturing power. So for the blood and lifeblood of the economic development of power supply enterprises, it is actually to escort the people's power industry to serve the people continuously.

Look at these years, the power supply enterprises in the Southern Power Grid Company focus on stable economy, promote development, protect people's livelihood, continue to improve the service series of measures, are actively doing a good job of satisfactory power. From branch offices to township power supply stations, the "four offices" (door-to-door, online, hasty and one-time) have been comprehensively promoted, greatly improving the level of high-quality service. Then in the next work, how to further shorten the people's electricity processing time, simplify the electricity processing process, and save the cost of using power supply equipment to provide considerate services.

　2. do a good job of intimate power supply matching ability

In the past few years, I heard that when some county-level power supply enterprise users went to run electricity, there were indeed problems such as running back and forth, many processes, and long time-consuming. This kind of thing is not what the spirit of the 20th National Congress of the Communist Party of China said to do practical things and benefit the people's livelihood, so it is necessary to transform learning results into work ability. Power supply enterprises should prescribe drugs according to diseases, adopt internal optimization processes, and do things easily and quickly externally, so as to provide convenient and fast services for the people.

At present, power supply enterprises promise to "run electricity without running once" to handle sample characteristics of telegraph installation in handling electricity business matters for customers. For example, in Maoying Industrial Park, Ziyun Autonomous County, Anshun City, I saw the electric nanny service team of the local power supply bureau. They have completed the power supply and consumption business of Yuehua, Siyun shoes, stone processing and other enterprises in the industrial park.

It is understood that there are nearly 100 enterprises in the cat camp industrial park in Ziyun Autonomous County. However, the power supply and consumption equipment such as special lines, distribution transformers and distribution boxes of the whole park enterprises not only need to use electricity, but also need the help of power supply staff to patrol and maintain. Power supply employees combined with the actual situation of the park, the cat camp industrial park enterprises to implement the grid manager responsibility system. The attitude of sincerely being friends with the enterprise, enthusiastically relieving worries for the enterprise, and serving the enterprise intimately integrates into the work, and makes every effort to supply and use electricity for the enterprise.

To do a solid job of power supply and quality service, the vanguard of grass-roots party members is the best vanguard. In the practice of the service concept of "you use electricity and my heart", the party members of the grass-roots Chengguan power supply station take the initiative to provide door-to-door service, and strive to help solve the most concerned, most needed and most practical problems of the relocated households in Guanling County, Tongkang, high-speed railway station, etc. In the Tongxin community of the resettlement site, Lu Fari, secretary of the branch of the Chengguan power supply office of the bureau, led the party members to shuttle through the community to distribute publicity materials, explain the knowledge of safe use of electricity, and teach the villagers in the community who moved in to pay the electricity bill without leaving their homes.

"Power supply personnel often come to visit, check electricity and publicize, explaining how to use electricity to our community residents, and they have been very careful every time." The Baihe Sub-district Office of Guanling Autonomous County and Xiao Li, a relocated resident of Kang Community, were full of praise when talking about Guanling Power Supply Bureau. After all, when they heard some residents say that the lights in their homes were on and off, they personally went to their homes to help repair the switches of household appliances, indoor wiring, lamp holders, etc., so as to be the intimate electric housekeepers of the relocated people.

　Third, there must be new breakthroughs in deepening reform.

In order to let the broad masses of people use "rest assured electricity", employees of power supply enterprises should take the initiative to be electric housekeepers, electric nannies and electric maids. To help solve the people's worries about electricity, the only way is to do more facts for the people. Only by giving full play to the vanguard and exemplary role of the people's electric power industry in serving the people, can the service of electric nanny be helped to the hearts of the masses.

Luo Lianming, an employee of Songshan Power Supply Institute of Anshun Ziyun Power Supply Bureau, often went to the village inhabited by Miao compatriots in Yangchang Village, Getu River Town, Ziyun County, to patiently explain the knowledge of safe electricity use to the masses. Encountered holidays, but also to serve the empty nest elderly. Let the old people safely use electricity and live a bright life. Whether it's hot summer or cold, he rides his beloved motorcycle to serve the Miao people here.

In order to hold up the protective umbrella for serving the people, he never backed down no matter how cold the weather was and how cold his hands and feet were. Because he always believes that it is his duty to be a good e-babysitter and an obligation to serve the people in mountainous areas. He upholds the service tenet of "People's Electricity for the People" and takes the initiative to take on the responsibility of working hard for himself and illuminating others. In order to ensure the normal use of electricity for the people's production and living, the electric nanny who leaves early and returns late is either on the way to check the power supply line equipment or on the way back after the check. The goal is that the people have electricity.

Power supply enterprises should not only invest a lot of money to improve the structure of local power grid, but also form a new pattern of safe and stable power supply for enterprises, the people and multi energy sources. In the in-depth study of the spirit of the 20th National Congress of the Communist Party of China, in order to effectively transform the learning effect into "I do practical things for the masses", combined with the needs of the masses for electricity, it is the best policy to find ways to solve the problem of the masses.

4. Multi-application of New Technology to Provide Service Guarantee

The entire power industry relies on high-tech and high-end technology to improve work efficiency. For example, power supply companies have obtained and verified online business licenses, identity documents and other telegraph installation information, and realized the people's "face-to-face electricity", "one-card electricity", "multi-channel payment of electricity" and other data joint management methods. Anshun Power Supply Bureau has launched five excellent power supply services of "better quality, smarter, cheaper, more reliable and greener" to realize the people's "face-to-face power supply", "zero-card power supply", "credit power supply" and "bright code power supply" and other businesses are deeply rooted in the hearts of the people.

"In the past, when setting up a business to expand electricity consumption, you had to go to the power supply station to write an application on the spot, and you had to hand in a lot of information, and it usually took several days to complete it." Recalling the scenes of applying for electricity in the past, many people are still very moved. Now, they only need to take out their mobile phones to install APP, and then use the "South Network Online" platform to complete the application for telegraph installation in less than 3 minutes, and they can use electricity in one day.

Modern high-tech products not only improve the safety production efficiency of power supply enterprises, but also save the time of running electricity for the broad masses of the people, but also reduce the cost of running electricity for the people and power supply enterprises. I remember that in the past, when the power consumption peak was in winter, the employees of power supply enterprises had to go to the site for equipment inspection and monitoring. But now only need to query on the background computer, call the video monitoring of the power supply equipment, enable the remote operation of the power supply equipment, can solve the problem of running back and forth.

In the past, the masses almost relied on power supply personnel to collect electricity. In the remote mountainous area, a family in the east and a family in the west ran, in addition to hard work, the rest was in the end. Either there is no one at home, or it is inconvenient to have hands. Anyway, there is no money to pay the electricity bill. However, after using remote meter reading and charging for technology products, people in the mountains can still pay through online transfer, WeChat red packets, Alipay, etc.

In the past, because there were no telephones, no mobile phones and no communication methods in remote mountainous areas, sometimes it took a long time for the village to recover due to power failure. Now the power supply department implements the grid management package system, and every line, every village and every villager user has the grid person in charge of the service. Therefore, modern scientific and technological power supply for the people not only compresses a lot of manpower, material and financial resources, but also enhances the safety, economy and reliability of power supply enterprises, but also satisfies the people.

In general, in the new development concept, adhere to the people as the center, wholeheartedly do a good job of nanny service. We should solve the people's urgent need for electricity with a practical and realistic work style, and do a good job in ensuring the people's power supply. Only by putting these piles and pieces of the people's electric power industry that the masses can see, use, and feel in place to serve the people, and provide better nanny power supply services in a down-to-earth manner, can we effectively put the party's twenty The general secretary Xi Jinping pointed out in the report that "governing the country is constant and benefiting the people" has blossomed in the power supply service.